Privacy policy

This privacy policy describes how Mavis Broadcast Limited (Mavis) protects and makes use of the information you provide when using our products, services and websites. If you are asked to provide information when using our products, services or websites, it will only be used in the ways described in this privacy policy. This policy is updated periodically with the latest version being published on this page. This privacy policy was last updated on: 1st December 2023. If you have any questions about this policy, please email or write to: Mavis Broadcast Ltd, Floor 6 Office 8, Platform 9, 44 North Road, Brighton BN1 1YR

This Privacy Notice is aligned with the requirements of the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act. Although the GDPR is mainly focused on EU citizens, we apply the same rights to every individual who uses our product, services or websites worldwide.

This notice also includes the requirements of the USA California Consumer Protection Act (CCPA) and the Californian Privacy Rights Act (CPRA). Where the requirements are the same as GDPR, other specific CCPA/CPRA requirements are detailed within the CCPA/CPRA section of this policy. Other territory requirements are included, typically as a subset of the EU GDPR with some exceptions: all country and state/territory laws are not included within this notice for brevity, but we do monitor all relevant country laws to ensure we protect your data and meet your legal rights.

The concept of personal data is very broad and covers any information relating to an identified or identifiable individual. Personal Data is anything that you could conceivably use to identify a person within a larger group. That includes name, address, email, IP address, cookies, location etc.


We want to give you the best possible experience with Mavis. In order to deliver our products and services and to enable certain functions with our products, services or websites, we gather and use certain information about individual visitors.

We also collect information to better understand what you are looking for from Mavis Broadcast, to alert you to relevant news and promotions, and to enable us to continue to develop and improve how we present information through our products and website to enhance your experience.


We collect and use personal data for the following situations:
We collect email addresses when you have given your consent to sign up to email alerts and marketing material
We collect your name and email when required to fulfil our service obligations
We collect names and job titles for business communications
Website usage data
Sales and subscription related data (name, address, contact details, credit card processing including credit/fraud checks (via a 3rd party – no credit card data stored or processed by Mavis)

We collect data in a few ways, including when you use one our products, services or websites. When you register for our products or our partners products or when you sign up for our emails. However we collect your data we always treat it with complete respect and care and are committed to protecting it. Below is detailed list of how we collect data:

When you visit any of our websites
When you engage with us on social media.
When you contact us by any means with enquiries, support questions, complaints etc.
When you enter prize draws or competitions.
When you come to visit us at a trade show or an event.
When you choose to complete any surveys we send you.
When you fill in any forms, for example sign up forms.
When you’ve given a third party (e.g. a reseller, production company, colleague etc) permission to share with us the information they hold about you.
When you download and use one our apps

For our own internal records
To contact you in response to a specific enquiry or order
To process any orders that you make by using our website, or that are passed to us for fulfilment by a reseller. Your details may need to be passed to a third party to supply or deliver the product you’ve ordered and we may keep your details for a reasonable period afterwards in order to fulfil any service obligations such as refunds and guarantees.
To respond to your support queries, refund requests and complaints.
To improve our products and services
To personalise the website for you and ensure our content is interesting and relevant.
To keep you informed by email, social media or our website of relevant products and services, including special offers, discounts, promotions, events, competitions and so on from Mavis. You are free to opt out of hearing from us at any time by updating your preferences.

We may disclose relvant data to a third party service provider or partner that assist and support us to deliver or provide functionality on our websites or services, or to market or promote our goods and services to you. The categories of recipients include technology companies providing hosting services, document management, support, development and communciation tools. These companies may be located in the EU, US and Australia.

Statistical analyses on traffic, views, and similar types of information are automatically shared with our partners such as Google, Facebook, Twitter, and similar companies. These companies may use the information collected to contextualize and personalize the advertisements on their own advertising network. We also use this information to identify how effective our advertising is. This type of data is collected via cookies and can be controlled through cookie settings.

We also share (as most other companies do) a list of basic information (email, product purchased) to generate ‘look-a-like’ lists with Facebook, Google, and Amazon. These companies use the information to combine with information they hold to provide purchase suggestions to users on their sites.


We retain your personal data for as long as necessary to achieve the stated purpose. The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it.

We will retain your personal data for as long as we have a relationship with you and for a period of time afterwards. Following that period, we will ensure it is deleted or anonymised.


We treat your data with complete respect and take appropriate steps to protect it. For example, our website is secured by SSL encryption and we provide secure access to our website using ‘https’ technology. We have also ensured that any data stored with third parties is encrypted and only accessable to relevant Mavis employees.


You can request:

Access to the personal data we hold about you
Updates to your personal data when inaccurate, out of date or incomplete.
That we stop using your personal data for direct marketing.
You can contact us to request any of the above at any time by contacting us at
Your right to remove consent
You have the right to withdraw consent and change your data preferences at any time. You can stop the use of your personal data for direct marketing activity by clicking the ‘unsubscribe’ link in any email communication that we send you and following the confirmation process. We will then stop any further emails. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

To give you the best possible experience, our websites use cookies. By continuing to use Mavis websites you agree to our use of cookies.

We may use cookies to:

Analyse our web traffic using an analytics package. This usage data helps us improve the website structure, design, content and operations.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Store information about your preferences. This allows us to present you with information you will find more interesting.
To recognise when you return to our website.

This section outlines the CCPA requirements and how we address them — the key requirements are usually addressed within the EU GDPR requirements and details are not duplicated in the section.

CCPA has similar consumer rights to the EU GDPR requirements including what privacy data a company has collected either directly or from other sources, the reason for the collection, how long the data will be held for, security of the data, and who the data is sold or shared with. You also have the right to be informed and to control your data use via deletion of data, inaccurate data corrected, opting out of selling and sharing your data, and limiting the use of your data. CCPA has a focus on the sale or sharing of your information (this is addressed in the EU GDPR but only under sharing; sale of data is sharing the data).

There are differences relating to items that are classed as ‘sensitive’ data types, CCPA having additional types. We will not ask for or require you to provide any sensitive data (unless you are an employee or a job applicant), we review all systems to ensure appropriate controls are in-place to protect all data types. Except for job applicants and staff, the only sensitive data we normally require relates to credit card payments, these are processed by external trusted providers — we do not store, process, or have access to any customer financial information.


We hope this information has been helpful but if you have any questions that haven’t been covered, please contact us at